Complete an Evaluation Form

Brief Description

This workflow describes the steps for a user to complete an evaluation form in the Genesys system. This process begins at the evaluation screen. For information on locating evaluations, see Locate Your Interactions or Locate Evaluations by Agent or Evaluator.

Select the play icon.

Answer the questions in the form based on the call recording.

Repeat the previous step until all questions have been answered.

Enter comments into the Overall Evaluation Comments field.

Select the Submit button.

Video Walkthrough