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Change an Agent’s Status in the Agent Detail View
PostedFebruary 17, 2023
UpdatedJune 30, 2023
Brief Description
This workflow describes the steps for a user to change an agent’s status in the Agent Detail View within the Performance workspace in the Genesys system.
Hover your mouse over the status of the agent whose status you want to change.
Select the status drop-down arrow.
Select the desired status.
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