Manage ACD Voicemails

Brief Description

This workflow describes the steps for a user to manage ACD (Automatic Call Distribution) voicemails in the Genesys system.

Select the Answer button.

Select the Play button to listen to the voicemail.

Select the callback number to return the call.

Select the End Call icon once you are finished.

Select the wrap-up code that corresponds to the type of interaction you just handled. In this example, a billing issue was selected.

Select the Done button.

Select the End Callback button.

Video Walkthrough