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Locate Dialpad While on an ACD Call

PostedJanuary 20, 2023
UpdatedMay 15, 2023

Brief Description

This workflow describes the steps for a user to locate the dialpad while on an ACD (Automatic Call Distribution) call in the Genesys system.

Select the Dialpad icon.

The dialpad is in the pop-up window.

Video Walkthrough

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