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Secure Pause an ACD Call
PostedJanuary 24, 2023
UpdatedMay 17, 2023
Brief Description
This workflow describes the steps for a user to securely pause a recording on an ACD (Automatic Call Distribution) call in the Genesys system.
Select the Secure Pause icon. This stops the automatic recording of the call.
Select the Secure Pause icon again to continue the recording.
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