Consult Transfer a Non ACD Call

Brief Description

This workflow describes the steps for a user to consult transfer a non ACD (Automatic Call Distribution) call in the Genesys system.

Select the arrow drop-down button.

Select the Transfer option.

Enter the contact information into the Enter Name or Queue field.

Select the contact from the list.

Select the Consult button.

Select the All button. All three parties can now hear each other.

Select the Transfer button.

The caller has been transferred to the chosen contact.

Video Walkthrough