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Locate the Agent Queue Detail View
PostedFebruary 9, 2023
UpdatedJune 30, 2023
Brief Description
This workflow describes the steps for a user to locate the Agent Queue Detail View in the Genesys system.
Select the Performance drop-down menu.
Select the Workspace option.
Select the Agent Performance button.
Select the desired user from the list.
Select the Queues button.
The Agent Queue Detail View is displayed.
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