Create an Email on Behalf of a Queue

Brief Description

This workflow describes the steps for a user to create an email on behalf of a queue in the Genesys system.

Select the Start a Conversation icon.

Select the Send Email tab.

Type the queue name into the On Behalf of Queue field.

Select the queue from the drop-down menu. In this case, select the Acme Customer Service drop-down option.

Type the email contact into the Recipient Email field.

Select the contact from the drop-down menu. In this case, select Bond, James from the drop-down menu.

Select the send email icon.

Enter the subject and the body of your email in the spaces provided.

Select the Send button.

Video Walkthrough