Create an SMS Message on Behalf of a Queue

Brief Description

This workflow describes the steps for a user to create an SMS (Short Message Service) message on behalf of a queue in the Genesys system from the interactions panel.

Select the Start a Conversation icon.

Select the Send Message tab.

Type the queue name into the On Behalf of Queue field.

Select the queue from the drop-down menu. In this case, select the Acme Customer Service drop-down option.

Type the contact into the Please enter a number or contact field.

Select the contact from the drop-down menu. In this case, select Lex Luthor from the drop-down menu.

Select the send message icon.

Enter your message in the space provided and select the Enter key on your keyboard.

Select the End Messages icon once your finished.

Video Walkthrough