How to Blind Transfer an ACD Call

Brief Description

This workflow describes the steps for a user to blind transfer an ACD (Automatic Call Distribution) call in the Genesys system.

Select the Bind Transfer icon.

Enter the contact information into the Enter Name, Number or Queue field.

Select the contact.

Select the Transfer button. You are no longer connected to the call.

Select the Default Wrap-up code link that corresponds to the type of call you just handled.

Select the Done button.

Video Walkthrough