Locate Queue Settings

Brief Description

This workflow describes the steps for a user to locate the queue settings in the Genesys system.

Select the Queues link.

Select the desired queue.

Select the Voice tab. 

The marked area displays the Service Level. This setting can also be found on the Chat, Email, or Callback tabs.

The marked area displays the information that is displayed on an outbound voice interaction.

The marked area displays the alerting timeout for incoming voice interactions.

Video Walkthrough