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Locate the Agents Detail View
PostedFebruary 16, 2023
UpdatedJune 30, 2023
Brief Description
This workflow describes the steps for a user to locate the Agents Detail View within the Performance workspace in the Genesys system.
Select the Queue Activity button.
Select one of the available queues by selecting its title.
Select the Agents button.
The Agents Detail View is displayed.
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