Set IVR Schedules
Brief Description
This workflow describes the steps for a user to set IVR (Interactive Voice Response) Schedules in the Genesys system.
Select the Scheduling link.
Select the Schedules tab.
Select the + Add Schedule button.
Enter a name into the Name field.
Select the Repeating event toggle.
Select the Frequency drop-down menu.
Select the Week option.
Select the desired days of the week.
Select the Save button.
Setting a Group Schedule
Select the Schedule Groups button.
Select the + Add Schedule Group button.
Enter a name into the Name field.
Select the Time Zone drop-down menu.
Select the desired time zone.
Select the plus sign icon.
Select the Acme Customer Service Open M-F option.
Select the Add button.
Select the plus sign icon.
Select the Holiday Schedule option.
Select the Add button.
Select the Save button.
