Looking for help?
-
Business User Training
-
Contact Center Administrator Training
-
Contact Center Agent Training
-
-
-
- Answer an ACD Call
- Disconnect an ACD Call
- Enter Notes on an ACD Call
- How to Blind Transfer an ACD Call
- How to Consult Transfer an ACD Call
- How to Place an ACD Call on Hold
- Locate Dialpad While on an ACD Call
- Locate the Mute Icon on an ACD Call
- Manage ACD Emails
- Manage ACD Messages
- Manage After Call Work
- Schedule an ACD Callback
- Secure Pause an ACD Call
-
Contact Center Supervisor Training
-
Quality Manager Training
< All Topics
Print
Start a Direct Chat
PostedJanuary 16, 2023
UpdatedMay 14, 2023
Brief Description
This workflow describes the steps for a user to start a direct chat in the Genesys system.
Select the Chat icon.
Select the + icon.
Type the user’s name into the Find a person field.
Select the user.
Type the message in the message field, then press the Enter key.
Table of Contents